Support
We've got you covered.
Log a ticket in the helpdesk or email our support team. Every request is tracked against the response commitments below, and critical production issues are prioritized immediately.
Raise a ticketEmail support
Helpdesk unavailable? Write to support@consultifyit.com with a short description and any screenshots or error messages.
Response commitments
| Priority | First response | Target resolution |
|---|---|---|
| Critical | 1 hour | 4 hours |
| High | 4 hours | 1 business day |
| Standard | 1 business day | 3 business days |
SLAs apply during standard business hours (Mon–Fri, 9 AM–6 PM IST) unless a different agreement is in place.
What to include in your report
- A brief description of what happened and when
- Steps to reproduce the issue (if applicable)
- Any error messages or screenshots
- The system or module affected (e.g. client portal, website, or cloud service)
Please never send passwords, payment card numbers or patient information by email or ticket.
Existing client? Sign in from the client portal to view invoices, statements and project systems.